SMS Opt-In Consent Documentation

Last updated: April 2026 — Published for A2P 10DLC Campaign Verification

This page documents the complete end-user opt-in consent flow used by AI Realtor Agent, LLC (operating as AI Realtor Agent) for its A2P SMS messaging campaign. All methods below require explicit, affirmative consent before any SMS message is sent.

Program Information

Business: AI Realtor Agent, LLC — AI Realtor Agent
Website: airealtoragent.com
Message Type: Real estate lead follow-up, appointment reminders, property information
Message Frequency: 1–5 messages per lead interaction, up to 14 messages over a nurture sequence
Message & Data Rates: May apply
Opt-Out: Reply STOP at any time. Opt-out is immediate and permanent.
Help: Reply HELP or email airealtoragentkc@gmail.com

Opt-In Method 1 — Web Form Submission

Method 1 of 2

Website Contact / Property Inquiry Form

When a real estate lead submits a contact or property inquiry form on the agent's website, they are presented with an unchecked, optional SMS consent checkbox immediately above the submit button. The checkbox must be actively checked by the user before submission is accepted.

Below is a representative mockup of the consent experience shown to end users:

Full Name Phone Number Email Address

Mockup of web form consent experience. Checkbox is unchecked by default and must be actively selected by the user.

Opt-In Method 2 — Inbound Phone Call

Method 2 of 2

Inbound Call to Agent's Business Line

When a prospect calls the agent's Twilio-powered business number and the agent is unavailable, an AI voice assistant answers. The following consent flow occurs before any SMS is sent:

Call is answered by AI voice assistant

The AI greets the caller and identifies the agent's business.

"Thank you for calling [Agent Name] at [Brokerage]. I'm their AI assistant — they're currently with a client. I can help you get connected. May I ask your name and what you're looking for today?"

Caller provides information

The caller voluntarily shares their name and inquiry details.

Explicit SMS consent is requested

Before any message is sent, the AI explicitly asks for consent:

"Would it be okay if [Agent Name] follows up with you by text message? You can reply STOP at any time to opt out, and message rates may apply."

Caller verbally confirms

Only after an affirmative verbal response ("yes," "sure," "okay," etc.) is the SMS follow-up triggered. If the caller declines or does not confirm, no SMS is sent.

Consent is logged

Call timestamp, phone number, and consent confirmation are logged automatically in the agent's CRM (Google Sheets) for record-keeping.

Required Disclosures

All SMS messages sent through this program include the following elements:

Agent or business name identification
STOP opt-out instruction on every message
HELP instruction included in welcome message
Message and data rates disclosure in consent language

Sample Messages

Initial follow-up message:
"Hi [Name], this is [Agent] with [Brokerage] — thanks for your call! I'd love to help you with your real estate needs. When's a good time to connect? Reply STOP to opt out."

Appointment confirmation:
"Hi [Name], your showing with [Agent] is confirmed for [Date] at [Time]. Reply STOP to opt out of messages."

Nurture follow-up:
"Hi [Name], still thinking about buying or selling in KC? I'm here when you're ready. — [Agent] | Reply STOP to opt out."

Opt-Out Handling

STOP keyword processing is handled automatically by Twilio's Advanced Opt-Out system. When a recipient replies STOP (or any standard opt-out keyword), all future messages to that number are immediately blocked. Opt-out records are maintained indefinitely and cannot be overridden without the user sending START.

Privacy & Data Handling

Phone numbers and consent records are stored securely and are never sold or shared with third parties for marketing purposes. See our full Privacy Policy for details.